Frequently Asked Questions
We’re always working to get your orders on their way to you as quickly as we can. If you order a product that doesn’t require customization, most of those orders will process within 2-4 business days, though there may be some delays around sales and peak periods. You will receive a notification when your order has started its journey so you can track its progress.
If you order a custom designed item, the timeline of your order will be determined by the item, what it is printed on, how much assembly it needs, etc. A clear timeline will be communicated with you based on your products.
We ship to the United States, except for Alaska and Hawaii.
We accept all major credit cards.
You can use the form located in the footer to send us a message with a brief description about what you are hoping to achieve during the consultation and your best contact information. For your convenience, the form mentioned is located on every page on this site.
We would love to hear what you have in mind! Please use the form in our footer to contact us! We look forward to the possibility of working with you.
Throughout our tenure, we have experienced a few hiccups with packages being delivered incorrectly, or damaged. Here are some of the things we learned:
- Things needs to be documented with photos. If a package arrives with damaged goods, please take as many photos as possible (different angles) of both the package and the damaged items.
- To report a claim with the carriers, we need to be notified within 3 business days of the delivery date.
- If your package fails to be delivered, please let us know immediately. We will contact the carrier to try and see if they can help us locate the missing package.